Returns & Exchanges

 Customers are entitled to a 14-day return or exchange period from the date of purchase, provided a valid sales invoice or proof of purchase is presented.

To initiate a return or exchange, please contact us through our website. Our team will respond as promptly as possible.

Returned or exchanged items must meet the following conditions:

The product must be unused, in perfect condition, and free from any damage

The product must be returned in its original, undamaged packaging

When processing a return, the refund amount will be based on the purchase price paid by the customer.

Customers are responsible for return shipping costs, unless the item is deemed defective.

 

Defective Products

If a product is found to be defective, the customer will be offered a replacement product at no additional cost. In such cases, all shipping expenses will be covered by us. If a replacement is not preferred, a refund may be issued upon request.

These terms are in accordance with the Act on House-to-House and Distance Selling Contracts No. 46/2000 and the Act on Consumer Purchases.

SECURITY TERMS

The seller promises the buyer full confidentiality regarding all information he provides in connection with the transaction. Information will not be given to a third party under any circumstances.

Privacy policy

All personal information will be strictly confidential and will not be given or sold to a third party.